Privacy Policy

Notice: This Privacy Policy was updated on 12 June 2026 to cover our SMS and WhatsApp messaging services (including our automated chat assistant), our use of third-party service providers, and overseas disclosure of personal information.

Crop Smart Pty Ltd (Crop Smart) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.

A copy of the Australian
Privacy Principles may be obtained from the website of The Office of the
Australian Information Commissioner at www.oaic.gov.au

Scope Of This Privacy Policy

This Privacy Policy covers the "personal information" we collect through our website, mobile application (app), messaging services (including SMS and WhatsApp) and in the course of providing our services. "Personal information" is information that identifies you personally, either alone or in combination with other information available to us. Examples of personal information include your name, address, email address, and other information you provide when you
use our website or mobile application (app).

This personal information
is obtained in many ways including correspondence, by telephone, by email, by SMS and messaging services such as WhatsApp (including conversations with our automated chat assistant), via our website www.cropsmart.com.au, via our app, and from other publicly available sources and from third parties.
We don't guarantee website links or policies of authorised third parties. As is true of most websites and mobile apps, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information to analyse trends, to administer our website, to track visitors' and users' movements around the website and to gather non-identifiable, demographic information about our user base as a whole. We may link this automatically collected data to Personal Information provided by visitors and users so that we can better gauge our visitors' and users' needs and provide specific information to best serve them, and to the extent that this automatically collected data includes, or is linked to, personal
information, we will treat the data in accordance with this Privacy Policy.

We collect your personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing, clicking the unsubscribe link in an email, or replying STOP to any SMS
or WhatsApp message from us. When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Cookies Statement

Use of Cookies We use cookies to
enhance your browsing experience, analyse website traffic, and personalise content. Cookies are small text files stored on your device that help us improve our services and deliver a better user experience.

Types of Cookies We use essential cookies for website functionality, analytics cookies to track site performance, and preference cookies to remember your settings. Third-party cookies may also be used, such as for analytics or advertising.

Managing Cookies You can control cookies through your browser settings. Disabling cookies may impact your experience on our website.

Your Consent

Please take a few minutes
to review this Privacy Policy. By accessing or using this website, our mobile app or our messaging services, you are consenting to the collection, use and
disclosure of your personal information as set forth in this Privacy Policy. IF YOU DO NOT CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONALINFORMATION AS SET FORTH IN THIS PRIVACY POLICY, PLEASE EXIT AND DO NOT USE THIS SITE.

Sensitive Information

Sensitive information is
defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a
trade union or other professional body, criminal record or health information.

Sensitive information
will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and
practicable to do so, we will collect your personal information only from you.
However, in some circumstances we may be provided with information by third
parties. In such a case we will take reasonable steps to ensure that you are made
aware of the information provided to us by the third party.

Disclosure of Personal Information

Your personal information
may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Service Providers and Overseas Disclosure

We use trusted third-party service providers to operate our business and deliver our services.
These include providers of cloud hosting and data storage, business management
systems, communications and messaging services (including SMS and WhatsApp,
which is operated by Meta), and artificial intelligence services that help us respond to enquiries. Some of these providers store or process information
outside Australia, including in the United States. Where we disclose personal
information to overseas providers, we take reasonable steps to ensure it is
handled in accordance with the Australian Privacy Principles.

Security of Personal Information

Your personal information
is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. No method of transmission over the internet, or method of electronic storage, however, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions
about the security on our website or the Crop Smart app, please contact us
using the contact information at the end of this policy. Do not share your
personal credentials for the Crop Smart app, including username or password,
with anyone else. We recommend that you use a unique password for the Crop
Smart app that is not associated with other websites. You should check your
Crop Smart account regularly to ensure that your personal information has not
been tampered with or altered. When your Personal Information is no longer
needed for the purpose for which it was obtained, we will take reasonable steps
to destroy or permanently de-identify your personal information. However, most
of the personal information is or will be stored in client files which will be
kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the
personal information we hold about you and to update and/or correct it, subject
to certain exceptions. If you wish to access your personal information, please
contact us in writing.

Crop Smart Pty Ltd will
not charge any fee for your access request but may charge an administrative fee
for providing a copy of your personal information.

In order to protect your
personal information, we may require identification from you before releasing
the requested information.

Maintaining the Quality of your Personal Information

It is important to us
that your personal information is up to date. We will take reasonable steps to
make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website. As we add new features and functionality to our site, we may need to update or revise this Privacy Policy. We reserve the right to do so, at any time and without prior notice, by posting the revised version on our site.

These changes will be effective as of the date we post the revised version on our site. They will apply only to the personal information we collect after we have posted the revised version. Your use of our site following any such change constitutes your consent to the terms of the revised Privacy Policy. For this reason, it is important to review this Privacy Policy regularly. If we modify this Privacy Policy, we will provide a notice at the top of this Privacy Policy for at least 30 days after the new effective date. You may access the current version of this Privacy Policy at any time by clicking on the link marked "Privacy Policy" at the top of each page of our site.

Privacy Policy Complaints and Enquiries

If you have any queries
or complaints about our Privacy Policy please contact us at:

Crop Smart Pty Ltd 2409/4
Daydream Street WARRIEWOOD NSW 2102 Phone: 1300 783 481 Email: admin@cropsmart.com.au

Mobile & Messaging Terms of Service

Crop Smart Pty Ltd

Last updated: 12 June
2026

The Crop Smart Pty Ltd
messaging service (the "Service") is operated by Crop Smart Pty Ltd
("Crop Smart", "we" or "us"). The Service includes messages we send by SMS/text and by messaging platforms such as WhatsApp. Your use of the Service constitutes your agreement to these terms ("Messaging Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may modify these Messaging Terms at any time by publication on our website (www.cropsmart.com.au),
and your continued use of the Service following the effective date of any
changes constitutes your acceptance of those changes.

Consent. By providing your mobile
number to Crop Smart and consenting to receive messages, or by sending a
message to a Crop Smart number on WhatsApp or another messaging platform, you
agree to receive recurring messages from and on behalf of Crop Smart Pty Ltd at
that mobile number, delivered by SMS/text or by messaging platform (including
WhatsApp). Messages may be sent using automated technology, including automated
chat assistants.

Messages may include: (a)
service messages — order confirmations, delivery updates, account alerts, statements, payment reminders, and responses to your enquiries; and (b)
promotional messages — promotions, specials and other marketing offers,
sent only where permitted by law.

Voluntary. You do not have to sign
up for the Service to make purchases, and your consent is not a condition of
any purchase. Your participation is completely voluntary.

Opting out. You may opt out at any
time by replying STOP to any SMS or WhatsApp message from us, clicking the
unsubscribe link where available, or emailing online@cropsmart.com.au. An opt-out applies to the channel through which it is sent (for example, replying STOP on WhatsApp stops WhatsApp messages) unless you tell us you wish to stop all messages. You will receive a one-time confirmation, and we will action opt-out requests within five business days.

Charges. We do not charge for the
Service. Your mobile provider's standard message and data rates may apply to
SMS, and WhatsApp messages use your mobile data or internet connection.

WhatsApp. WhatsApp is a service
provided by Meta. Messages you exchange with us on WhatsApp are also subject to WhatsApp's own terms of service and privacy policy. We are not responsible for
the availability of WhatsApp or of any mobile network, or for failed, delayed
or undelivered messages.

General. Message frequency may
vary. We may change the telephone numbers we use to operate the Service and will notify you of changes; messages (including STOP requests) sent to a number
we have ceased using may not be received. You agree to provide a valid mobile number and to notify us if your number changes. To the extent permitted by applicable law, we are not liable for failed, delayed or misdirected delivery of any information sent through the Service, errors in such information, or any action you take in reliance on it. We collect and handle your personal
information in accordance with our Privacy Policy at www.cropsmart.com.au.